Privacy Policy

This Privacy Policy describes how Penleus ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website at www.penleus.com (the "Site"), use our services, or otherwise interact with us. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

1.1 Personal Information

Personal information is information that identifies you as an individual. We may collect the following personal information:

Contact Information: Name, email address, postal address, telephone number.
Account Information: Username, password, account preferences.
Transaction Information: Order history, payment details, billing and shipping information.
Correspondence: Records of your communications with us, including support requests.

1.2 Usage and Technical Information

We automatically collect certain information about how you interact with our Site:

Device Information: IP address, browser type, operating system, device identifiers.
Usage Data: Pages visited, time spent on pages, links clicked, browsing patterns.
Location Information: General location derived from IP address.
Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies (see our Cookie Policy for more details).

2. How We Collect Information

We collect information through various methods:

Direct Interactions: Information you provide when creating an account, placing an order, contacting our support team, or completing forms on our Site.
Automated Technologies: Information collected automatically when you browse our Site through cookies, web beacons, and similar technologies.
Third Parties: We may receive information about you from third parties, such as business partners, analytics providers, and payment processors.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

Processing and fulfilling your orders and requests
Creating and managing your account
Providing customer support and responding to inquiries
Improving our products, services, and website functionality
Developing new products and features

3.2 Communication

Sending transactional communications (order confirmations, shipping updates)
Providing product updates and security notices
Sending marketing communications (if you have opted in)
Responding to your questions and feedback

3.3 Security and Legal Compliance

Protecting against fraud, unauthorized transactions, and security threats
Verifying identity and authenticating access to your account
Complying with legal obligations and enforcing our terms and policies
Resolving disputes and troubleshooting problems

3.4 Analytics and Research

Understanding how users interact with our Site
Analyzing trends and usage patterns
Measuring the effectiveness of our marketing campaigns
Conducting research to improve our products and services

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

Payment processors to handle transactions
Shipping and fulfillment providers to deliver products
Customer service providers to assist with support inquiries
Marketing and analytics providers to help us understand and improve our services
IT and cloud service providers who host our data

These service providers are contractually required to use your information only for the specific purposes for which it was provided and in accordance with our instructions.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

Enforce our terms and policies
Protect our rights, privacy, safety, or property
Protect against legal liability
Prevent fraud or illegal activities

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Correction

You have the right to access, correct, or update the personal information we hold about you. You can manage much of this information through your account settings or by contacting us directly.

5.2 Data Deletion

You may request that we delete your personal information in certain circumstances. Please note that we may need to retain certain information for legal, security, or business purposes.

5.3 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly. Please note that even if you opt out of marketing communications, you will still receive transactional messages related to your account and orders.

5.4 Cookies and Tracking Technologies

You can manage your cookie preferences through our cookie consent tool or your browser settings. For more information, please see our Cookie Policy.

5.5 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Due to the lack of a common industry standard for Do Not Track signals, we currently do not respond to Do Not Track browser signals.

5.6 Additional Rights for Certain Jurisdictions

Depending on your jurisdiction, you may have additional rights, such as:

The right to restrict or object to processing
The right to data portability
The right to withdraw consent
The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

We limit access to your personal information to those employees, agents, contractors, and third parties who have a business need to know. They are subject to confidentiality obligations and may only process your personal information on our instructions.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

The amount, nature, and sensitivity of the personal information
The potential risk of harm from unauthorized use or disclosure
The purposes for which we process the information and whether we can achieve those purposes through other means
Applicable legal requirements

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

8. International Transfers

We are based in the United States, and the information we collect may be stored and processed in the United States and other countries where we or our service providers operate. These countries may have data protection laws that are different from the laws of your country.

If we transfer your personal information to countries outside your jurisdiction, we will take appropriate measures to ensure that your personal information receives an adequate level of protection in the countries to which it is transferred. These measures may include implementing standard contractual clauses approved by relevant regulatory authorities or relying on certification schemes such as the EU-US Privacy Shield.

9. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

10. Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy applies only to our Site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to check this page periodically for the latest information on our privacy practices.

For material changes to this Privacy Policy, we will make reasonable efforts to provide notice, such as through a prominent notice on our Site or by sending you an email notification. Your continued use of our Site after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Penleus
3201 Preston Rd, Frisco, TX 75034
United States
Email: [email protected]
Phone: +1 (972) 668-6880

We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.